At megamaxmarketing.online, we understand that customers may sometimes need to change or cancel an order. We will make reasonable efforts to assist with cancellation requests, provided the order has not yet been processed or dispatched.
1. Cancellation Eligibility
- Cancellation requests should be submitted as soon as possible after placing your order.
- Orders may be cancelled if they have not yet been processed, packed, or shipped.
- Cancellation requests are subject to confirmation by our customer service team.
- Once an order has been dispatched, cancellation may no longer be possible.
2. Orders Already Shipped
Once an order has been packed, dispatched, or handed over to the courier, we may not be able to cancel it.
If you no longer require the product after shipment, you may need to receive the order first and submit a request under our Return, Refund & Exchange Policy, where applicable.
3. Refunds for Cancelled Orders
For approved cancellations where payment has already been made:
- Refunds will normally be issued to the original payment method.
- Refund processing may take approximately 7–14 business days, depending on the payment provider or financial institution.
- Customers will be notified once the refund has been processed.
- The actual time for the funds to appear in your account may vary depending on your bank or payment provider.
4. Incorrect or Duplicate Orders
If you accidentally placed an order with incorrect information or purchased the same product more than once, please contact us immediately.
We will make reasonable efforts to assist with cancellation or amendment before the order enters the processing stage.
5. Cancellation by Us
We reserve the right to cancel an order where necessary, including situations such as:
- Product availability or stock issues
- Incorrect pricing or product information
- Payment verification problems
- Suspected fraudulent or unauthorized transactions
- Incorrect or incomplete customer information
- Delivery restrictions
- Circumstances beyond our reasonable control
If payment has already been received for an order cancelled by us, an eligible refund will be arranged.
6. How to Request a Cancellation
To request an order cancellation, please contact our customer service team as soon as possible and provide:
- Order Number
- Customer Name
- Contact Number
- Email Address
- Reason for Cancellation
Contact Us
Email: megamaxmarketing283@gmail.com
Phone: +601172209634
Address: 108, Lorong Raja Muda Musa 3, Sungai Baru, Kampung Baru, 50300 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia
Important: Submitting a cancellation request does not guarantee that the order can be cancelled. Cancellation is only confirmed once our customer service team has approved the request.